What credits are
Credits are your monthly budget for processing and AI. Storage and seats come from your plan; credits cover the work Permanent Record does on your content.
What things cost
| Action | Cost |
|---|---|
| Save a web page | 1 credit |
| Save a PDF | 1 credit per 10 pages (minimum 1) |
| Video analysis (transcript + AI analysis) | 2 credits |
| Ask AI question | 2 credits per question |
| Keyword search | Free |
| Automatic repair of failed processing | Free |
Monthly credits by plan
- Personal — 500 credits/month
- Pro — 1,500 credits/month
- Team — 5,000 credits/month
- Enterprise — custom
The 14-day trial includes the Pro credit grant of 1,500 credits.
Unused credits roll over, up to a cap of 3× your plan's monthly grant. If you downgrade, a balance above the new plan's cap is trimmed to that cap.
Reservations: how charging works
When an operation starts, its cost is reserved — held from your available balance:
- If the operation succeeds, the reservation is charged.
- If it fails, or Ask AI returns a degraded response, the hold is released back to your balance. You only pay for work that completed.
- If the final cost turns out different from the estimate (for example, a PDF's page count is refined during processing), the charge settles to the actual cost — extra is collected, or the surplus hold is released.
Every credit movement is recorded in a transaction ledger, and the same operation is never charged twice.
Zero balance
When your available credits can't cover an action, the action doesn't start — saves that need processing and Ask AI questions are declined rather than queued. Your existing library, keyword search, and viewing documents keep working. Credits refresh with your billing period; upgrading your plan raises the monthly grant.
You can see your balance on the billing page in the app, and on each document's chat page.